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DSV customers embrace forklift flexibility

19 April 2019

DSV South Africa recently introduced flexible forklift service offering their customers reduced costs with greater flexibility and follows the ongoing implementation of the concept in DSV sites around the world. 

The concept is built around a standardised fleet of forklifts which DSV can draw from to make whatever adjustments are needed on any site – whenever they are needed. DSV have entered into a 5-year contract with a single service provider, Jungheinrich, to lease forklifts across all our their business units. This operational efficiency and flexibility means they can allocate the right machine for the right application – with the added benefit of consolidated settlements and cost controls.

All machines come with a full maintenance plan and Jungheinrich maintains batteries where applicable. Traditional forklift agreements offer less flexibility with lease periods typically tied to 48 or 60 months, and a greater portion of the liability would sit with the customer. 

Before launching the new concept in May 2018, DSV SA had 276 machines from nine different service providers as well as a number of machines which they owned. They identified 19 standard or core machines they would need going forward, and this has simplified the rollout.

They have added more than 50 new Jungheinrich machines across all business units and are terminating machines as contract periods with different service providers come to an end, or changing where early exits without penalties are possible.